Last updated: June 13, 2026

At MyBulby, we want you to be happy with your purchase. This policy explains how returns, refunds, and exchanges work. By placing an order on www.mybulby.com, you agree to the terms below.

1. Cancellations

You can cancel your order free of charge as long as it has not yet been shipped. To cancel, email us as soon as possible at support@mybulby.com with your order number. Once an order has shipped, it can no longer be cancelled, but you may return it under the conditions below.

2. 30-Day Satisfaction Guarantee

We offer a 30-day return window from the date of delivery. If you're not happy with your purchase, you have 30 days to request a return — no stress, no rush. EU consumers also benefit from the statutory 14-day right of withdrawal, which this policy extends.

3. Return Conditions

To be eligible for a return, an item must be:

• unused, unworn, and in its original condition;
• in its original packaging, with any seals intact;
• returned within 30 days of delivery.

For hygiene and safety reasons, the following cannot be returned once opened or used: items that come into direct contact with the mouth, skin, or that are intended for personal/intimate use (for example feeding accessories that have been used, maternity support bands that have been worn, or any sealed item whose seal has been broken). This does not affect your statutory rights if an item is defective.

4. How to Start a Return

1. Email support@mybulby.com with your order number and the reason for the return.
2. We will confirm whether your item qualifies and provide the return address and instructions.
3. Ship the item back to the address we provide.

Please do not send items back before contacting us — returns sent without prior confirmation may not be accepted.

5. Return Shipping Costs

Unless the item is defective, incorrect, or damaged, return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery at support@mybulby.com with photos of the item and packaging. We will arrange a free replacement or a full refund, including any return shipping costs, at no charge to you.

7. Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 5 to 10 business days. The time it takes for the refund to appear depends on your bank or card issuer.

Original shipping is free on all orders, so no shipping fees apply.

8. Late or Missing Refunds

If you have not received a refund after the period above, first check with your bank or card provider, as processing times vary. If you still need help, contact us at support@mybulby.com and we will follow up.

9. Non-Delivery

If your order has not arrived within a reasonable time beyond the estimated 6–13 business day delivery window, contact us at support@mybulby.com. We will investigate with the carrier and, where appropriate, resend your order or issue a refund.

10. Contact

MyBulby
20 rue des Puys, 63000 Clermont-Ferrand, France
SIRET: 10570623800018
Email: support@mybulby.com

Last updated: June 13, 2026

This Privacy Policy explains how MyBulby ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from www.mybulby.com (the "Site"). We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and applicable data protection laws.

Data controller: Sarah Chabane, trading as MyBulby, sole proprietorship registered in France under SIRET 10570623800018, 20 rue des Puys, 63000 Clermont-Ferrand, France. Contact: support@mybulby.com.

1. Information We Collect

When you visit the Site or place an order, we may collect:

• Information you provide: name, email address, shipping and billing address, phone number, and order details. Payment card information is processed directly by our payment providers and is not stored by us.
• Information collected automatically: IP address, browser type, device information, pages viewed, and browsing behavior, collected through cookies and similar technologies.
• Communications: any information you share when you contact us by email or through our forms, including newsletter sign-ups.

2. How We Use Your Information

We use your personal data to:

• process and deliver your orders, and send order confirmations and shipping updates;
• respond to your questions and provide customer support;
• send marketing communications where you have consented (you can unsubscribe at any time);
• prevent fraud and ensure the security of the Site;
• improve our products, Site, and services;
• comply with our legal and accounting obligations.

The legal bases for processing are: the performance of our contract with you (to fulfill orders), your consent (for marketing), our legitimate interests (to improve and secure our services), and compliance with legal obligations.

3. Sharing Your Information

We share personal data only as necessary to operate our business, including with:

• service providers who help us run the Site and fulfill orders (e.g., e-commerce platform, payment processors, shipping and logistics partners);
• analytics and advertising partners (such as Meta, TikTok, and Google) to measure and improve our marketing, where permitted;
• authorities, where required by law.

We do not sell your personal data. Some of our providers may process data outside the European Union; where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses.

4. Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support our marketing. You can manage or disable cookies through your browser settings or our cookie banner. Disabling certain cookies may affect how the Site functions.

5. Data Retention

We keep your personal data only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Order and invoicing records are kept for the period required by French law.

6. Your Rights

Under the GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data, the right to data portability, and the right to object to processing. You may also withdraw consent at any time and lodge a complaint with the French data protection authority (CNIL, www.cnil.fr).

To exercise any of these rights, email us at support@mybulby.com. We will respond within the timeframe required by law.

7. Children's Privacy

Our Site sells products for babies and expectant parents, but it is intended for use by adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date at the top.

10. Contact

For any questions about this Privacy Policy or how we handle your data:

MyBulby
20 rue des Puys, 63000 Clermont-Ferrand, France
SIRET: 10570623800018
Email: support@mybulby.com