Free worldwide shipping on every order
Est. delivery: … Est. delivery: …Last updated: June 13, 2026
Welcome to MyBulby. These Terms of Service ("Terms") govern your access to and use of the website www.mybulby.com (the "Site") and any purchase you make from us. By using the Site or placing an order, you agree to these Terms. Please read them carefully.
The Site is operated by Sarah Chabane, trading as MyBulby, a sole proprietorship (entreprise individuelle) registered in France under SIRET 10570623800018, located at 20 rue des Puys, 63000 Clermont-Ferrand, France. Throughout these Terms, "we", "us", and "our" refer to MyBulby.
By placing an order, you confirm that you are at least 18 years old, or that you are using the Site with the involvement of a parent or guardian, and that the information you provide is accurate and complete.
We sell baby and maternity products, including feeding accessories, sleep aids, maternity support items, and care products. We make every effort to display our products, including colors and details, as accurately as possible. Slight variations in color or appearance may occur due to screen settings and manufacturing batches, and do not constitute a defect.
All products are offered subject to availability. We reserve the right to limit quantities, discontinue any product, or refuse any order at our discretion.
All prices are displayed in the currency selected on the Site and may vary depending on your country. Prices are subject to change without notice, but changes will not affect orders that have already been confirmed.
As we operate under the French VAT-exemption scheme (franchise en base de TVA), our prices do not include French VAT — "TVA non applicable, art. 293 B du CGI". Depending on your country of delivery, import duties or local taxes may apply and are the responsibility of the recipient.
Payment is processed securely through our payment providers. We do not store your full card details. By submitting an order, you authorize us to charge the total amount, including any applicable shipping fees, to your chosen payment method.
Once you place an order, you will receive an email confirming that we have received it. This confirmation does not constitute acceptance of your order; it simply acknowledges receipt. We reserve the right to cancel or refuse any order for reasons including, but not limited to, product unavailability, errors in pricing or product information, or suspected fraud. If we cancel an order after payment, you will receive a full refund.
We process orders within 1 to 3 business days. Once shipped, estimated delivery time is 6 to 13 business days, depending on your location and the carrier. These timeframes are estimates and not guaranteed. Delays may occasionally occur due to customs, peak periods, weather, or carrier issues beyond our control.
A tracking number is provided for every order once it ships. Please ensure your shipping address is correct at checkout; we are not responsible for orders delivered to an incorrect address provided by the customer.
For full details, please see our Refund & Return Policy.
We offer a 30-day return window from the date of delivery for all customers. In addition, if you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason — our 30-day policy extends this. To exercise either, contact us at support@mybulby.com. Certain items that have been used, opened, or are unsuitable for return for hygiene reasons may be excluded. See our Refund & Return Policy for details.
All content on the Site — including text, logos, images, graphics, and the MyBulby name — is our property or used under license, and is protected by applicable intellectual property laws. You may not copy, reproduce, or use any content without our prior written permission.
To the fullest extent permitted by law, MyBulby shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it. Our products are consumer goods and should be used according to the manufacturer's instructions and any included safety guidance. Always supervise children when using baby products.
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud.
These Terms are governed by French law. Any dispute relating to their interpretation or performance falls under the jurisdiction of the competent French courts, without prejudice to mandatory consumer protection rules in your country of residence. EU consumers may also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
We may update these Terms from time to time. The version published on the Site at the time of your order applies to that order. We encourage you to review this page periodically.
For any questions about these Terms, contact us at:
MyBulby
20 rue des Puys, 63000 Clermont-Ferrand, France
SIRET: 10570623800018
Email: support@mybulby.com
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Everything you need to know about ordering from MyBulby. Can't find your answer? Contact us — we reply within 24h.
Standard delivery takes 4–9 business days from the moment your order ships, depending on your country. You'll receive a tracking number by email as soon as your order ships.
Yes — we offer free worldwide shipping on every order, with no minimum and no hidden fees.
Yes. We ship internationally, including the United States, Canada, the United Kingdom, the European Union, and Mexico. Prices are shown in your local currency where available.
Once your order ships, you'll receive an email with your tracking number.
Yes, completely normal. Tracking information can take 24–48 hours to activate after your shipping confirmation email. If it still doesn't work after 3 days, contact us.
We offer a 30-day satisfaction guarantee. If you're not happy, you have 30 days from delivery to request a return. Items must be unused and in their original packaging. See our full Return & Refund Policy for details.
We're so sorry to hear that. Please email us at support@mybulby.com within 48 hours of delivery with a photo of the damaged item and your order number. We'll send a replacement or issue a full refund immediately.
Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method.
Absolutely. Every product we carry is carefully selected to meet safety standards. We only work with suppliers whose products are tested, certified, and free from harmful materials.
Our products come from carefully vetted manufacturers. Each item is quality-checked before it's added to our catalog.
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.
We process orders quickly, so please contact us at support@mybulby.com as soon as possible. If your order hasn't shipped yet, we'll do our best to make changes.
Still have a question?
Email us at support@mybulby.com — a real person will get back to you within 24 hours.
Last updated: June 13, 2026
At MyBulby, we want you to be happy with your purchase. This policy explains how returns, refunds, and exchanges work. By placing an order on www.mybulby.com, you agree to the terms below.
You can cancel your order free of charge as long as it has not yet been shipped. To cancel, email us as soon as possible at support@mybulby.com with your order number. Once an order has shipped, it can no longer be cancelled, but you may return it under the conditions below.
We offer a 30-day return window from the date of delivery. If you're not happy with your purchase, you have 30 days to request a return — no stress, no rush. EU consumers also benefit from the statutory 14-day right of withdrawal, which this policy extends.
To be eligible for a return, an item must be:
For hygiene and safety reasons, the following cannot be returned once opened or used: items that come into direct contact with the mouth, skin, or that are intended for personal/intimate use (for example feeding accessories that have been used, maternity support bands that have been worn, or any sealed item whose seal has been broken). This does not affect your statutory rights if an item is defective.
Please do not send items back before contacting us — returns sent without prior confirmation may not be accepted.
Unless the item is defective, incorrect, or damaged, return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.
If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery at support@mybulby.com with photos of the item and packaging. We will arrange a free replacement or a full refund, including any return shipping costs, at no charge to you.
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 5 to 10 business days. The time it takes for the refund to appear depends on your bank or card issuer.
Original shipping is free on all orders, so no shipping fees apply.
If you have not received a refund after the period above, first check with your bank or card provider, as processing times vary. If you still need help, contact us at support@mybulby.com and we will follow up.
If your order has not arrived within a reasonable time beyond the estimated 6–13 business day delivery window, contact us at support@mybulby.com. We will investigate with the carrier and, where appropriate, resend your order or issue a refund.
MyBulby
20 rue des Puys, 63000 Clermont-Ferrand, France
SIRET: 10570623800018
Email: support@mybulby.com
Here's everything you need to know about how we ship your orders.
🚚 Free Worldwide Shipping
Every order ships free, with no minimum and no hidden fees — wherever you are.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 4–9 business days | Free |
| Pregnancy U-Shape Pillow (bulkier item) | 5–11 business days | Free |
Delivery times are estimates and may vary depending on your country, customs processing, and carrier. They are counted from the moment your order ships, not from the moment you place it.
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day.
Once your order ships, you'll receive a confirmation email with your tracking number. Tracking information may take 24–48 hours to update after your shipping confirmation.
We ship internationally, including the United States, Canada, the United Kingdom, the European Union, and Mexico. Prices are shown in your local currency where available. Any import duties or local taxes that may apply on delivery are the responsibility of the recipient.
If your package is lost, delayed, or damaged in transit, please contact us at support@mybulby.com with your order number. We'll investigate and resolve it as quickly as possible.
Questions about your order?
Email us at support@mybulby.com — we reply within 24 hours.
Last updated: June 13, 2026
This Privacy Policy explains how MyBulby ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from www.mybulby.com (the "Site"). We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and applicable data protection laws.
Data controller: Sarah Chabane, trading as MyBulby, sole proprietorship registered in France under SIRET 10570623800018, 20 rue des Puys, 63000 Clermont-Ferrand, France. Contact: support@mybulby.com.
When you visit the Site or place an order, we may collect:
We use your personal data to:
The legal bases for processing are: the performance of our contract with you (to fulfill orders), your consent (for marketing), our legitimate interests (to improve and secure our services), and compliance with legal obligations.
We share personal data only as necessary to operate our business, including with:
We do not sell your personal data. Some of our providers may process data outside the European Union; where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses.
We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support our marketing. You can manage or disable cookies through your browser settings or our cookie banner. Disabling certain cookies may affect how the Site functions.
We keep your personal data only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Order and invoicing records are kept for the period required by French law.
Under the GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data, the right to data portability, and the right to object to processing. You may also withdraw consent at any time and lodge a complaint with the French data protection authority (CNIL, www.cnil.fr).
To exercise any of these rights, email us at support@mybulby.com. We will respond within the timeframe required by law.
Our Site sells products for babies and expectant parents, but it is intended for use by adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date at the top.
For any questions about this Privacy Policy or how we handle your data:
MyBulby
20 rue des Puys, 63000 Clermont-Ferrand, France
SIRET: 10570623800018
Email: support@mybulby.com
Have a question about your order, a product, or anything else? Our team usually responds within 24 hours.
📧 Email us
⏰ Response time
Within 24–48 hours, Monday to Friday.
📦 Order tracking
Check your confirmation email for your tracking link.
🔄 Returns & refunds
Not happy with your order? Read our Refund Policy or email us directly — we'll make it right.
We're a small team and we genuinely care about every order. Your message won't go into a void — a real person will read it and get back to you.
